Return and Refund Policy

We want you to be satisfied with your purchase at Jinjiangs.shop. Please read this policy before requesting a return or refund.

Eligibility

You may request a return within 7 days after delivery if the item is unused, in original condition, and includes all original packaging and accessories.

Non-returnable Items

Customized items, final-sale items, and products damaged due to improper use or personal preference changes after the return window may not be eligible for return.

How to Request a Return

1. Contact us via WhatsApp +86 15159513835 or email wuxiongxiong805@outlook.com

2. Provide your order number, product name, and reason for return

3. Wait for our confirmation and return instructions before shipping any item back

Refunds

Once we receive and inspect the returned item, approved refunds are usually processed within 5–10 business days to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos. We will help arrange a replacement or refund.

Questions

For help, WhatsApp: +86 15159513835 or email: wuxiongxiong805@outlook.com.